| FECHA | NUMERO | CATEGORIA | SENTIMIENTO | SATISFACCION | RESUELTO | RESUMEN | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ciclo | Fecha Inicio | Fecha Fin | From Id | Categorias | Justificacion | Recomendacion | Justificacion | Recomendacion | Justificacion | Recomendacion | General | |
| Ciclo | Fecha Inicio | Fecha Fin | From Id | Categorias | Justificacion | Recomendacion | Justificacion | Recomendacion | Justificacion | Recomendacion | General | |
| FECHA | NUMERO | CATEGORIA | SENTIMIENTO | SATISFACCION | RESUELTO | RESUMEN | ||||||
| FECHA | FROM ID | CATEGORIAS | SENTIMIENTO | SATISFACCION | RESUELTO | Resumen | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Ciclo | Fecha | From ID | Categoria | Justificacion | Recomendacion | Justificacion | Recomendacion | Justificacion | Recomendacion | General | |
| Ciclo | Fecha | From ID | Categoria | Justificacion | Recomendacion | Justificacion | Recomendacion | Justificacion | Recomendacion | General | |
| FECHA | FROM ID | CATEGORIAS | SENTIMIENTO | SATISFACCION | RESUELTO | Resumen | |||||
| CALL | LLAMADOR Y LLAMANTE | METRICA | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ciclo | Id Call | Fecha | Duracion | Disposicion | Tipo | From Number | From Name | To Number | To Name | Conversación | Categoria | Sentimiento | Satisfaccion | Resuelto | ||
| Ciclo | Id Call | Fecha | Duracion | Disposicion | Tipo | From Number | From Name | To Number | To Name | Conversación | Categoria | Sentimiento | Satisfaccion | Resuelto | ||
| CALL | LLAMADOR Y LLAMANTE | METRICA | ||||||||||||||
| Fecha | METRICA | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| id | date_time_month | date_time | queue | total_calls | answered_calls | missed_calls | abandoned_calls | average_waiting_time | average_talking_time | max_waiting_time | answered_rate | missed_rate | abandoned_rate | sla | average_handle_time | all_call_average_waiting_time | average_hold_time | answered_call_time | total_ring_time | answered_hold_time | agent_performance | queue_num | |
| id | date_time_month | date_time | queue | total_calls | answered_calls | missed_calls | abandoned_calls | average_waiting_time | average_talking_time | max_waiting_time | answered_rate | missed_rate | abandoned_rate | sla | average_handle_time | all_call_average_waiting_time | average_hold_time | answered_call_time | total_ring_time | answered_hold_time | agent_performance | queue_num | |
| Fecha | METRICA | ||||||||||||||||||||||
